Agency Help

If you can't get an answer from a federal agency in a timely fashion, or if you feel you have been treated unfairly, Zoe's office may be able to help resolve a problem or get you the information you need. While we cannot guarantee you a favorable outcome, we will do our best to help you receive a fair and timely response to your problem.

Residents of the 19th Congressional District of California can contact us for assistance in dealing with Federal agencies. And, in order to better serve you, there is a form for you to fill out at the bottom of this page that will generate a printable page that you can sign and mail to our office.

If you are reaching out about an urgent and time-sensitive matter regarding individual assistance with a federal agency (also called 'casework'), you can also call the San Jose office at (408) 271-8700 and speak with a member of Zoe's staff.

Which agency do you need help with?

When you fill out your form below, please include all pertinent information and claim numbers in your correspondence—such as:

  • Your Social Security number for a case involving Social Security;
  • VA claim number for a case with Department of Veterans Affairs;
  • Taxpayer identification number (Social Security number, if individual) for an Internal Revenue Service problem, etc.;
  • Your address, home phone number and daytime phone number (if different than home) so that we can obtain any additional information from you that might be necessary;
  • Copies of any related documents or correspondence that you may have from the agency involved;

Please Note:

The Privacy Act of 1974 (5 U.S.C. § 552a) requires that Members of Congress or their staff have written authorization before they can obtain information about an individual's case. We must have your signature to proceed with this type of request.

Authorization Form

This is a three step process. 

  1. Fill in the form with the required data, then click the “Generate Request for Review” button at the bottom of the page.
  2. Review the form to ensure all data is accurate, then sign the form.
  3. Print and mail, or hand deliver the document to our office.  The address is on the generated page. 

Alternatively, you can print and fill out this form by hand. 

In accordance with the Privacy Act of 1974, I give Congresswoman Zoe Lofgren authority to act on my behalf.

  marks required fields of data.

Your Information

What are these options?
Constituents who are hard of hearing or use a video phone have the option to choose TDD or VP based on the type of device they are using. This allows our office to respond to them accordingly. The default option "Voice" is a standard audible telephone.

Print This Form

Use the Generate Request for Review button to produce the document to authorize our office to help you. Print, sign, and mail, or hand deliver it to the address shown on the document. Please include any other documents or material that you think would help our office help you.